Who We Are
Stake bet operates stakebet.onl, an online betting and casino platform built for Pakistani players. For the purposes of this Privacy Policy, stake bet is the data controller — meaning we determine the purposes and means by which your personal data is processed. When you register an account, make a deposit, place a bet or contact customer support, you are sharing personal information with stake bet.
Our primary contact for privacy matters is the customer support team, reachable at support@stakebet.onl. If you have any question about how your data is handled at any point, that is the right place to start. We aim to respond to privacy-related queries within 48 hours.
Data We Collect
Stake bet collects personal data in several categories depending on how you interact with the platform. The categories and specific types of data collected are as follows:
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number | Registration & verification |
| Contact Data | Email address, mobile phone number, city/province | Registration |
| Financial Data | Payment method type, account identifiers (masked), transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, browser, operating system, session duration | Platform use |
| Usage Data | Pages visited, games played, bets placed, bonus usage, login history | Platform use |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Contact with support |
| Verification Documents | CNIC copy, proof of address, payment method proof | Account verification |
How We Collect Data
Stake bet collects your personal data through three main channels:
- Directly from you: When you complete the registration form, submit verification documents, make a deposit or withdrawal, contact customer support, enter a promotion or update your account settings. Any information you actively provide is collected directly.
- Automatically during platform use: Technical and usage data is collected automatically when you access stakebet.onl. This includes IP address, device fingerprint, browser type, the pages you visit and the sequence in which you navigate the platform. This collection happens via cookies and server logs and does not require any active input from you.
- From payment service providers: When you complete a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card, those payment providers share transaction confirmation data with stake bet. This is limited to what is necessary to verify the transaction and link it to your account.
Stake bet does not purchase data about you from data brokers or other third-party data sources. The only data we hold about you is data that has come directly from your use of the platform or from payment processors involved in your transactions.
Why We Use Your Data
Stake bet processes your personal data for the following purposes. For each purpose we have identified the legal basis that justifies the processing:
- Account creation and operation (Legal basis: performance of contract) — Your identity and contact data is required to create and maintain your stake bet account. Without this data, an account cannot exist.
- Age and identity verification (Legal basis: legal obligation) — We are required to verify that account holders are 18 or older and to confirm their identity before processing withdrawals. This is a compliance requirement, not an optional step.
- Payment processing (Legal basis: performance of contract) — Financial data is processed to execute deposits and withdrawals accurately and to match transactions to the correct accounts.
- Responsible gaming (Legal basis: legitimate interest / legal obligation) — Usage and behavioural data is monitored to identify patterns that may indicate problem gambling. Where such patterns are identified, stake bet may apply account limits or contact the player. This processing protects the player and is a core part of responsible platform operation.
- Fraud prevention and security (Legal basis: legitimate interest) — Technical data including IP addresses, device identifiers and login patterns is used to detect and prevent unauthorised account access, duplicate accounts and fraudulent transactions.
- Customer support (Legal basis: performance of contract) — Communications data is used to handle and resolve support queries. Transcripts may be retained for quality assurance and training purposes.
- Platform improvement (Legal basis: legitimate interest) — Aggregated usage data is used to understand how players use the platform, identify friction points and prioritise product improvements. This processing uses aggregated, non-identifiable data wherever possible.
- Marketing communications (Legal basis: consent) — If you have opted in to receive promotional messages, stake bet may send you information about new games, promotions and offers. You can withdraw consent at any time by updating your communication preferences in account settings or by contacting support.
Who We Share Data With
Stake bet does not sell your personal data to any third party. We share data only in the following limited and necessary circumstances:
- Payment service providers (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT network, Visa/Mastercard processors): Share of data is limited to transaction data necessary to process your payment. These providers operate under their own privacy policies and applicable financial regulations.
- Identity verification services: Where required by compliance obligations, we may share identity document images with certified identity verification providers for authentication purposes. These providers process data on our behalf and are contractually bound to data protection standards.
- Game content providers (e.g., Evolution Gaming, Pragmatic Play, PG Soft): When you play a live casino or RNG game, limited technical data (session identifiers, bet values) is shared with the game provider to deliver the game. No personally identifiable information beyond what is technically required is shared.
- Fraud prevention and compliance services: Stake bet uses third-party services to detect fraudulent activity and duplicate accounts. These services may receive technical identifiers for comparison against known fraud indicators.
- Legal and regulatory authorities: Where required by law, court order or regulatory direction, stake bet will disclose relevant personal data to the appropriate authority. We will inform you of such disclosure where we are legally permitted to do so.
All third parties with whom stake bet shares personal data are required to handle that data in accordance with applicable data protection standards and are not permitted to use it for any purpose other than the specific purpose for which it was shared.
Data Retention
Stake bet retains personal data only for as long as it is necessary for the purposes set out in this policy or as required by applicable law. The following general retention periods apply:
- Active account data: Retained for the full duration of the account plus 5 years after closure to meet financial record-keeping and compliance obligations.
- Transaction records: Retained for a minimum of 5 years from the date of each transaction as required by financial regulatory obligations.
- Identity verification documents: Retained for 5 years from account closure or from the date of document submission, whichever is later.
- Customer support communications: Retained for 2 years from the date of the interaction unless the communication relates to an ongoing dispute, in which case it is retained until the dispute is fully resolved.
- Technical and usage data (logs): Retained for up to 12 months in identifiable form, after which logs are anonymised or deleted.
- Marketing consent records: Retained for 3 years from the date consent was recorded or withdrawn, whichever is later, to demonstrate compliance with consent requirements.
When data is no longer required, it is deleted or anonymised in a secure and irreversible manner. Anonymised data — data that can no longer be linked to an individual — may be retained indefinitely for statistical and analytical purposes.
Data Security
Stake bet implements technical and organisational security measures appropriate to the sensitivity of the data held. These measures include:
- TLS (Transport Layer Security) encryption for all data transmitted between your device and stakebet.onl
- Encryption at rest for databases containing personal and financial data
- Access controls limiting who within stake bet can access personal data, based on role and need
- Regular security assessments and penetration testing of the platform infrastructure
- Two-factor authentication options for account access
- Automatic session timeouts after periods of inactivity
Despite these measures, no system is completely immune to security incidents. In the event of a data breach that poses a risk to your rights or interests, stake bet will notify affected players as soon as practically possible and will take all reasonable steps to contain the breach and prevent recurrence.
Cookies & Tracking Technologies
Stake bet uses cookies and similar tracking technologies on stakebet.onl. A cookie is a small text file stored on your device when you visit a website. Cookies allow stake bet to recognise your browser, remember your session and understand how you use the platform. Below is a breakdown of the cookie categories used:
Most browsers allow you to manage cookie settings through their privacy or settings menu. Blocking all cookies may affect the functionality of stakebet.onl, particularly session management and security features.
Your Rights
As a stake bet account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact support@stakebet.onl. We will respond within 30 days. In some cases, a shorter response may be possible.
Children's Privacy
Stake bet is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If a minor's data is inadvertently collected — for example if a person below 18 falsely declares their age during registration — stake bet will delete that data and close the associated account as soon as the minor status is identified.
Parents and guardians who believe a minor may have registered an account on stake bet should contact support@stakebet.onl immediately. We will investigate and act promptly. We also encourage parents and guardians to use parental control software to restrict access to betting platforms.
Changes to This Policy
Stake bet may update this Privacy Policy from time to time to reflect changes in our data practices, technology or legal requirements. When we make material changes, we will notify registered account holders via email or an in-platform message at least 7 days before the updated policy takes effect.
The current version of this Privacy Policy is always available at stakebet.onl/privacy-policy. The date at the top of the policy indicates when it was last revised. We recommend reviewing this policy periodically. Your continued use of stake bet after the effective date of an update constitutes your acknowledgement of the revised policy.
Contact & Complaints
For any questions, requests or concerns about this Privacy Policy or how stake bet handles your personal data, please contact:
Email: support@stakebet.onl
Subject line for privacy matters: Privacy Request – [your account username]
Response commitment: Initial response within 48 hours; full response within 30 days
If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. Stake bet will cooperate fully with any such investigation.